Privacy Policy
Last updated: January 18, 2026
1. Introduction
Filinx Fintech LLP ("Filinx", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our services
- Contact customer support
- Subscribe to our newsletter
This information may include:
- Name, email address, phone number
- PAN, Aadhaar, and other identification documents
- Business information (company name, address, etc.)
- Director/Partner information
- Bank account details
- Payment information
2.2 Automatically Collected Information
When you access our services, we automatically collect:
- IP address and browser type
- Device information
- Usage data and analytics
- Cookies and tracking technologies
- Location data (with your permission)
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process your registrations and filings
- Communicate with you about your orders and services
- Send administrative information and updates
- Respond to your inquiries and provide customer support
- Process payments and prevent fraud
- Improve our services and develop new features
- Comply with legal obligations
- Send marketing communications (with your consent)
- Monitor and analyze usage patterns
4. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information and the context:
- Contract Performance: To provide our services to you
- Legal Obligation: To comply with legal requirements
- Legitimate Interests: To improve and secure our services
- Consent: For marketing communications
5. Information Sharing and Disclosure
We may share your information with:
5.1 Service Providers
Third-party vendors who perform services on our behalf:
- Payment processors
- Cloud storage providers
- Email service providers
- Analytics providers
5.2 Government Authorities
We submit your information to government authorities as required for:
- Company registration and incorporation
- License applications
- Tax filings
- Compliance requirements
5.3 Professional Advisors
CA/CS professionals who review and process your filings.
5.4 Legal Requirements
When required by law or to protect our rights and safety.
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security audits
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Company formation documents and filings are retained as required by law (typically 8+ years for financial records).
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Objection: Object to processing of your information
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at privacy@filinx.com.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our services. Please refer to our Cookie Policy for detailed information about the cookies we use.
10. Third-Party Websites
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Filinx Fintech LLP
Data Protection Officer
Email: privacy@filinx.com
Support: support@filinx.com
Address: India
15. Grievance Redressal
In accordance with Information Technology Act 2000 and rules made thereunder, if you have any grievance with respect to our privacy practices, please contact our Grievance Officer:
Email: grievance@filinx.com
Response Time: Within 30 days